BOOK NOW 予約はこちらから

FAQ

BOOK NOW 予約はこちらから

Accommodation

  • When does reception open?

  • Our reception opens from 10:00am to 10:00pm.

  • What time is check-in/check-out?

  • Check-in 4:00pm 10:00pm; Check-out anytime 11:00am.

  • Can I smoke inside the hostel/guest rooms?

  • Our hostel is non-smoking.

  • Can I check-out early morning?

  • Of course! Please let us know one day before in case of early check-out.

  • Do you have a curfew?

  • We have no curfew. After 10 pm entrance door is locked for security reason. You may exit and enter our hostel with password at any time.

  • Are there any age restrictions?

  • You must be at least 18 years to stay alone at our hostel.

Facilities

  • Is there a laundry room in the guest house?

  • Yes, there are! We have washing machines and dryers on the 2nd floor.

  • Do you have a Wi-Fi network?

  • We have free Wi-Fi available throughout our guests house. There are also a free use PC in common area.

  • Are there security lockers in the rooms?

  • There's a security box in each capsule. We are not responsible for loss, damage or theft of cash, accessory or other valuables left unattended in the rooms.

  • Are there restroom and shower room in the dormitory rooms?

  • Except for the penthouse where there`s a private shower room, all rooms are not equipped with restrooms and shower room. They are shared with other guests.

  • Do you have hair dryers?

  • Yes! Washstands are equipped with hair dryers at 1st floor and in each private room.

Booking & Payment

  • How far in advance can I make my reservation?

  • You can make a reservation up to 9 months in advance.

  • What about your cancellation policy?

  • Cancellation fee will be charged 7 days before your check-in date. Arrival day – 2 days before: 100% of cancellation fee will be charged; 3 - 4 days before: 80% of cancellation fee will be charged. 5 - 7 days before; 50% of cancellation fee will be charged.

  • Can I pay by credit card?

  • Yes, we do accept credit cards.Cash payment ony by Japanese yen (cash) only., when you check-in.

Services

  • Can I buy bath a towel or tooth brush?

  • We offer rental bath towel for 100JPY. We also offer rental tooth brush with toothpaste for 100JPY. Shampoo, conditioner and body soap are offered in shower rooms for free.

  • Can I rent a bicycle at the hostel?

  • Yes! You can rent a bicycle for 500JPY/day.

  • Which free services does the hostel offer?

  • Please check the page “Services & Facilities”.

  • Can I leave my luggage before check-in?

  • Yes! You can leave your luggage with us from 8 am.

  • Can I leave my luggage after check-out?

  • Of course. You can leave your luggage with us until 9 pm.

  • Can I send my luggage to the hostel before check-in?

  • Yes! We start to accept your luggage from your check-in day, not before. Please let us know your name, check-in date and when your luggage will arrive from the page “Contacts”.